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Cesare Calzature di Laura Grossi -Via Pasquale II 24 / 32 , Box

27

00168 Rome - P.Iva 12987321002 - All right reserved -

RETURNS AND REFUNDS PROCEDURE

RETURNS AND REFUNDS

PROCEDURE

RETURNS AND REFUNDS In

case

of purchase of products or services on Cesare Calzature di Laura Grossi, the User has the right to withdraw from the contract without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party other than the carrier and designated by the User –

acquires physical possession of the goods.To make the return,

contact customer service info@cesarecalzature.it. is compliant, the customer will receive a return authorization email with the instructions to follow in order

to make it.The return is the responsibility
of the customer.Moreover, customers must faithfully follow the instructions provided to them by email and in all attachments for correct management of the return and refund.

If the request is accepted, the customer must proceed with the instructions provided.

He must print the authorization email and put it inside the package that you want
to return.When picking up the goods you have the right and the duty to sign the acceptance of the courier and to keep the copy issued to it, because in case there is a problem, the signature will be the only deed that will be able to certify that we have taken charge. Without this signature, always if there is a problem, we will not be able to take into consideration any request with related problems, and

we will be forced to charge the canceled and non-refundable withdrawal.If the customer does not receive the return authorization from us, do not must in no way entrust the goods
to the courier as it will not be taken into consideration upon arrival in the warehouse.If the customer still sends the goods without

our consent, he will then have to subsequently bear the return costs to take back such goods The customer must return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. All products must be returned in the same condition in which they were originally sent, must be provided with all labels and tags if present when sent and must not be used and worn beyond the test. Where the goods were provided with belts, brand packaging, certificates of authenticity, these elements must also be included in the return. Returns that are damaged, stained, washed

or altered will not be accepted and will therefore be returned to the customer who will have to bear the shipping costs. It must be complete with all
products and not partial. The goods must therefore be returned in
full, including the free one. All products must be in perfect condition and comply with our

return requests. The right of withdrawal does not è applicable to items with transport damage, to items that have non-standard customizations or colors, to sealed items that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery, and to contracts concluded outside the Cesare Calzature online platform. To ensure that they

remain adequately protected during transport, u 00e8 It is mandatory to send the items inside their original packaging, we also recommend using a second box / protective wrapping outside the original one to ensure greater protection during transport. Upon arrival at the warehouse, the product will be examined to assess any damage or

tampering not caused by transport.Therefore, in the event that the goods present defects attributable to the manufacturer or retailer, the shipping costs will also be reimbursed If
the product does not comply with our requests, the customer will have to take care and load the goods, paying a new shipment at his own expense to take the
package back. to our requests, the customer will receive the refund, which will be made only after the quality control of the returned items and within 14 days from the date on which the Consumer Customer has exercised the right of withdrawal, by means of re-credit on the payment method used at the time of purchase.In
case of payment on delivery, the customer must provide us with the name of the account holder, IBAN code and BIC / SWIFT code to be able to make a return transfer. Cesare calzature reserves the right to withhold the refund until it has received the Products subject to the right of withdrawal. Refunds may take up to 10 working days before they appear on your bank statement, depending

on your bank.The return shipping costs will be charged to the customer which will be retained during the refund

process. is placed in storage by the courier because it cannot be delivered for reasons attributable to the customer, an additional cost will be applied for this storage service. This amount must be borne by the customer when collecting the goods.If the customer
refuses to pay this amount or we are unable to deliver the goods for reasons attributable to the customer, we will have to cancel the order and take the goods
back. We will then carry out a new return shipment that will be charged to the customer and finally we will keep the amount of the stock during the reimbursement phase that will be communicated

to us by the courier only when returning the goods. . However, it is possible to return the items and place a new order online by selecting the correct new item for greater fluidity and less time in receiving the new

product

with a different

size.

CONFORMITY GUARANTEE ’ All Products that fall into the category of “onsumer goods ”, as well as governed by art. 128, paragraph 2 of the Consumer Code, sold through cesarecalzature.it are covered by the legal guarantee of

conformity provided for by art. 128-135 of the Consumer Code. The legal guarantee of conformity is reserved for Consumers. Therefore, it applies only to Users who have made the purchase through boxn1.com

for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out. 130 of the Consumer Code, in the event of a lack of conformity of the Product, the User has the right to restore the conformity of the Product, without charge. To this end, the User can normally choose between the repair of the Product or its replacement. This right of choice cannot be exercised if the requested remedy is objectively impossible or excessively burdensome. Furthermore, the User has the right to an adequate price reduction or termination of the contract, only if one of the following situations occurs: 1) repair and replacement are impossible or excessively expensive; 2) Cesare Calzature has not repaired or replaced within a reasonable time; the replacement or repair caused significant inconvenience to the consumer.

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